Reason Code 04. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 10 Tips to Prevent Fashion Chargebacks. 10. Each code begins with 'R' followed by a two digit number. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itA dispute often has a reason code associated with it. Chargeback Reason Code. FR2 Fraud Full Recourse Program. Acquirer Use of Message Reason Code 7623. Knowing these codes can help you dispute chargebacks more effectively. Multiple Authorization Requests. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Chargeback reason code 11. Another downside is that chargebacks on annual subscriptions. For example, 'R04' indicates that an invalid account number was. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. Below are some examples of more common reason codes. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. By entering your email, you agree to receive marketing emails from Shopify. There are several reasons why many merchants turn a blind eye to suspected return fraud. Visa ® has launched the CE 3. Each card issuer follows their own standards for defining reason type, code and its format. 02/10/16 Added Debit Chargeback Reason Codes. This scenario applies when the arbitration was raised by either the Issuer or the Acquirer. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. 2. This chargeback may be inverted, if the merchant provides sufficient information such as the transaction date, a valid authorization code or a proof that a credit was issued. the requested documentation, your account will be debited. Every card brand has a unique set of chargeback reason codes banks must choose from. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. 2. What are reason codes?. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. By understanding the reason behind the chargeback, you can gather the necessary evidence to support your case effectively. Chargeback reason codes fall under three main groups: Fraud. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment). Check the chargeback reason code. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Below is a list of Mastercard chargeback codes used in eCommerce. Issuer Review;Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. 0: Changed report name from Downloadable Dispute Report to Case Report. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. If you don’t reply in time or with . Invalid Reasons for a DisputeACH Return Codes. The shorthand description is “EMV Liability Shift Counterfeit Fraud. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 6: Duplicate processing/Paid by other means. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Mastercard chargeback reason code 4870 falls under the “Fraud” category. 1 EMV Liability Shift 10. Once you know why a chargeback happened, you can start building a case to address the claims that were made. Accessed October 31, 2022. Each bank card network has its owner list of reason codes banks must prefer from. 4: Other Fraud – Card-Absent Environment. This is commonly caused by either true fraud or friendly fraud. 1: Card Recovery Bulletin. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. Each chargeback reason code has specific rules and documentation requirements. Click on “report a problem” and select the transaction in question. Visa chargeback reason code 12. Terms and conditions. . EMV Liability Shift Non-Counterfeit Fraud. Mastercard Chargeback Reason Code 70: Chip Liability Shift. For each reason code, a definition isThe Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Contact point of sell out dealer and make sure that the point of sell out terminal has been registered to. Mastercard Chargeback Reason Code 70: Chip Liability Shift. 24%: 60. What is a chargeback time limit? The chargeback response time limit is a. Based on the information provided, Paymentology will investigate the transaction being disputed. Chip Liability Shift The issuer may use message reason code 70 when the cardholder disputed an unauthorized transaction performed with an EMV chip card. 7 falls under the “Consumer Disputes” category. . However, they don’t address the reason why that chargeback was issued in the first place. 1=1010,. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. 11, 16. 0 and above Chrome version 70. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. 1210 3. American Express chargeback reason code C42. 196 Please note that the most common Chargeback reason code for Allocation disputes is 10. Chargeback reason code. Four reason codes have modified time frames: Reason Code 10. 9% with at least 100 total disputes. The first liability shift went into effect in October 2015 and covered almost all card-present transactions except for those that take place at ATMs and gas pumps. 4846 — Incorrect Currency Code. reason code information. By entering your email, you agree to receive marketing emails from Shopify. Every chargeback comes with a reason code. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). The financial impact of fraud and chargebacks becomes greater during a recession. If you do perform a key-entered transaction, make a manual imprint of the card. . 4. Codes 51 (insufficient funds) and 05 (do not honor) are especially common. Merchants. The transaction should have been terminated. 1 Late Presentment. In fact, 91. 1 Late. Chargeback. Chargeback reason code 13. 65% with at least 75 total disputes. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. But, it could be up to 540 days, in some situations. 7. Each card company has its. Learn about the different chargeback reason codes and what they mean. 00. Depending on the code, that could mean gathering proof of authorization, signed receipts, proof of delivery, email correspondence and/or the cardholder’s IP address with transaction date and time for online purchases. Merchant processed transaction below floor limit without authorization. This scenario applies when the arbitration was raised by either the. Of the 58 percent of respondents who thought their company’s chargeback rates increased post-March 2020 in the Kount survey, 45 percent said delivery delays were the top reason. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. M01 Chargeback Authorization. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. “It’s a lot tougher with Mastercard because they only use four main codes. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing 70 (1) Card Recovery Bulletin. 1 Quick Reference Lead. Specify the invoice date and net due date to assign to chargebacks. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Merchant must provide proof of authorization. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. Using the same link provided above, contact PayPal to report the scam. FR6 Partial Immediate Chargeback Program. Proof you have already refunded the transaction and credited the cardholder’s account. ” This indicates a transaction was processed using a card that Visa listed as stolen or counterfeit. The codes for each card brand are listed below along with the recommended documentation to provide. 1 occurs when the merchant didn’t request authorization (typically because the amount was below the floor limit), and the account number was listed in the Card Recovery Bulletin. As we touched on earlier, chargebacks can happen due to technical errors. Authorisation. Here are some chargeback reason codes by card type. Learn more about Visa reason codes. 7 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. The incorrect amount being charged. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. 7: Defective goods and services: C32: RM: 13. R13 No Reply. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. 0 to 5. Specify the invoice date and net due date that you want the system to assign to chargebacks. Reason code 83 represents a chargeback categorized as. Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. Added the following fields - Store ID, Credit Card Chargeback Reason Code. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. Mastercard asserts that SecureCode will prevent unauthorized charges and reduce fraud. Complete Guide to Visa Compelling Evidence Update CE 3. Here’s how. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. So if the bill before tip is for $70. This may be done by either the merchant or the issuing bank. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. Mastercard also considers some chargeback reason codes to be indisputable. 0 rule changes take effect April 15,. It was originally just one facet of legacy reason code 81. The shorthand description is “Goods/Services Not as Described. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. Issuer Chargeback The table shown below details the requirements for this message reason code. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. In most cases, you will have 20-45 days in which to respond to a chargeback. Invalid Reasons for a Dispute ACH return codes identify the reason an ACH payment was returned by the recipient's bank. Protect stored cardholder data. Dec 6, 2021 — Betty's bank issued the chargeback for $9. Chargeback reason_code values. What is Visa chargeback reason code 13. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. While the updates have been published, they do not go into effect until Oct. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Several reason codes fall under this heading, and it is important to differentiate between chargebacks with reason code 4870 (Chip Liability Shift) from those with reason code 4871 (Chip Liability Shift Lost/Stolen/Never. Before we get on with investigating these chargeback reason codes across networks and sharing. Tim Tynan. For perspective, the next highest. This code tells you why the customer or bank initiated the dispute. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Either the acquiring or issuing bank could initiate the. 74 (1 & 2) Late Presentment. Step 2: Customer initiates the chargeback. During an economic recession, the average percentage of revenue lost to a fraudulent transaction increases by 39%. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. A recent survey by Checkout. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Please note that the most common Chargeback reason code for Allocation disputes is 10. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. 70. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. ”. The most comprehensive guide to chargeback reason codes. So don’t spend another second worrying about chargebacks. Spot these types of chargebacks using the below reason codes. R03 Insufficient Reply. But, it could be up to 540 days, in some situations. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Your chargeback response must include at least one of the following items: Explanation and documentation to refute the cardholder’s claim. Chargeback reason code 11. Mastercard also considers some chargeback reason codes to be indisputable. Most commonly a Reason Code 70 chargeback occurs when the merchant processes a transaction below its floor limit without making sure that the exception file had been checked. Most commonly a Reason Code 70 chargeback occurs when the merchant processes a transaction below its floor limit without making sure that the exception file had been checked. Our expert analysts will fight and recover your chargebacks, so you can focus more on your business. Visa chargeback reason code 75 is filed as an honest mistake. Chargeback Visa Reason Codes more detail here. The major card networks have unique reason code systems, and banks use separate tools. ”. Merchants can find a. Dec 6, 2021 — Betty's bank issued the chargeback for $9. For example, Mastercard has a code which indicates a ‘consumer dispute. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. Standard Threshold: Reaching a chargeback ratio of 0. This list was generated 5/4/2022. The following are some examples: Visa Reason Code 13. 0. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. In 2021, the last parts of the EMV liability shift finally rolled out, removing the exception for self-service fuel pumps that had been in place since the beginning of the shift. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. If using any other currency than this, it should be equivalent to the specified amount. Under Visa Claims Resolution, the Visa dispute process is split into two different tracks, each with its own requirements. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. About American Express chargeback reason codes. 2. If a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. Chargeback Reason Codes by Scheme. 7? Visa chargeback reason code 13. 5 Visa Fraud Monitoring ProgramThe chargeback debit usually occurs a few days after you receive the NoC. Proof you have already refunded the transaction and credited the cardholder’s account. These companies can also handle the entire representment process. ECM monitors first presentment chargebacks regardless of reason code or transaction type. Card Number: Alphanumeric: The first 6 digits, followed by. Code 13. When one cardholder initiates a dispute with their issuing. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. Compare account numbers. Contact your point of sell-out dealer and make sure that your point of sell out terminal has been registered to authorize only for the check amount before the tip is added. 99. Reason Codes Category 4: Processing Errors. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. Step 1: The cardholder disputes a charge. Europe Region Operations Bulletin No. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. You must assign a chargeback reason code (03B/CB) to explain the reason for entering chargeback for the invoice. Take, for example, a reason code 4853 chargeback claiming that. [1] Sift. Merchant processed transaction below floor limit without authorization. [MasterCard Reason Codes 4853, 4855, 4859; Visa. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Visa Chargeback Reason Codes. This chargeback occurs when goods and services did not obtain authorization for the particular transaction exceeding the goods and service’s Floor Limit. This process is called. These may impact the dispute time limits. September 2011: 5. 65 - Exceeds Withdrawal Frequency Limit. Reason Code: Numeric: Code for the chargeback request (see below). Visa groups its various reason codes into several broad dispute categories. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. All of Visa’s existing reason. Issuer ACS unavailable - Visa generated CAVV. 3. 2 Merchants who believe they have received an invalid chargeback under reason code 13. Category. Reason Code: Numeric: Code for the chargeback request (see below). Chargeback /Dispute; Merchant Response. This release also includes the latest MasterCom related change i. With that said, you still need to understand the reason codes with any chargebacks from Amex. Use this guide as a quick resource for Visa chargeback reasons at a. 70 Chip liability shift – the cardholder denies authorising or participating in the disputed transaction. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. 1. 4853 – Cardholder Dispute – Credit Not Processed. Below are the top causes of chargebacks including the reason codes established by leading credit card companies: Customer Dissatisfaction: Cardholder did not receive the items/service purchased, the products/services were not as described and/or product (s) was damaged or otherwise defective. VCR Dispute Reason Code 10. 1 Merchandise/Services Not Received. VISA 70 Card Recovery Bulletin or. 1=1010,. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about theA false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. ; Resources. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Dispute Category. 00, an authorization should be requested for $70. Which is meant to know the reason for the dispute. 3. For chargeback reason code 4837 (No Cardholder Authorizations) second presentments, new information such as a merchant name, location, or dates will no longer be allowed as a potential remedy to this chargeback when a merchant’s information is a complete mismatch between the authorization and clearing. You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Mastercard Chargeback Reason Code 71: Disputed Amount. Spot these types of chargebacks using the below reason codes. Visa chargeback reason code 10. For each reason code, a definition isOne catch is that CE3. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. There are several types of chargeback reason codes that can be used, including the following: 1. Chargeback Guide (PDF) - MasterCard. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Q. 41 Reason Code 72: No Authorization. Step #2 | Report the Scam to PayPal. Unlike other. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. Updated these Visa Chargeback Codes: 30, 62, 85. e. Visa ® has launched the CE 3. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 2 Compliance CasesThe good news is, the chargeback reason code should give you a great indication of where to start. The aim of CE 3. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. Founded in February 2020 by Roenen Ben-Ami and Ofir Tahor, Justt says it. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. SecureCode also includes another important benefit just for merchants: if fraud is reported on a transaction that was authenticated with SecureCode. Now, 10. Chargebacks with the following reason codes are requested due to fraudulent activity. The sales receipt and/or date and amount of the authorization if other than the transaction date. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. ”. Chargeback. Below is a list of Mastercard chargeback codes used in eCommerce. Reason Code 11. Every chargeback should be analyzed when you receive it, and chargebacks with a valid basis should just be accepted. Explanation. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. High Level Visa Chargeback Dispute Flow. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. Each code begins with 'R' followed by a two digit number. Transaction Amount: Decimal 0. 00. Carefully analyze the reason provided by the cardholder for the chargeback. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. 4: Fraud—Card-Absent Environment. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. It was originally just one facet. 3 No Authorization. Updated the following columns - card type, response due date. Visa’s rules allow merchants to. 4853 – Cardholder Dispute – Goods or. A new 4 byte reason code will be used moving forward. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. For example, a debit may have been processed instead of a credit, or a credit processed instead. From there, a merchant can accept the chargeback or take action through the representment process to attempt to have the chargeback reversed. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). Chargeback Representment. While there are many chargeback reason codes, all chargebacks fall into one of three categories:A study by the Federal Reserve Bank of Kansas City, for example, found that merchants were found liable for 70 to 80 percent of chargebacks analysed by the researchers. 3. Condition 13. A chargeback can happen when a customer initiates a transaction dispute. There are dozens of reasons why cardholders and issuers dispute transactions. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. the reason code doesn’t reflect the real reason for the dispute. 0 only applies to reason code 10. Chargeback Gurus takes the pain out of chargeback management, helping businesses recover their lost revenue. Chargeback Reason Codes Page 3 of 5. Always ask for authorization regardless of the transaction amount. Often, consumers misuse or intentionally abuse the chargeback process to receive free products, which is commonly referred to as “friendly. Here are just a few of the most. 2. Thanks for following the Chargeback Gurus blog. For each reason code, a definition isReason codes. It's an incentive for merchants to avoid chargebacks as much as possible. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Visa chargeback reason code 75 is filed as an honest mistake. Discover. 13%: 0. UA05 Fraud – Chip Counterfeit Transaction. 1. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. VISA CHARGEBACK REASON CODE 70 De*****ion Media Required No Verification/Exception File Merchant completed a transaction after receiving a negative account number verification, or An authorization was not required, but the account number was listed on the Exception File with a pick-up response and the merchant did not obtain. With an eCommerce transaction, 3-D Secure technology works like an online PIN code. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute. Examples are: DA: Disputed amounts DD: Disallowed discount amount. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Our industry expertise combined with proprietary FPR-360 technology allows us to recover 3x more chargebacks than the industry average. Nevertheless,. Code 4807: Fraudulent Card-Present Transaction. All received credit card disputes include a reason code. 11, 16. The reason code should clue you in to which documents are needed. . Each chargeback is assigned a reason code that explains the justification for the chargeback. Meet The Leadership Team. The codes also appear on financial reporting associated with disputes. Use fallback options—like manually entering transaction data—as a last resort. Most reason codes apply to any merchant, regardless of what’s being sold.